Space Club Help
Our list of frequently asked questions to help you along the way.
I had a login to the old site. Do my old credentials work on the new website?
Our new website was created on a new platform to ensure that we were able to bring you the advanced features that make purchasing and managing your membership easier. Unfortunately, this did not allow for the migration of user accounts. Therefore, to receive membership benefits you will need to purchase a new membership plan and create new login credentials to access your benefits.
How do I register to become a site member (create a login account)?
Registering to become a site member is quick and easy.
To register to become a site member,
click Log In at the top right corner of the screen.
Click Sign Up and complete the Sign Up process.
You will then be prompted to enter your login credentials.
Once your credentials have been confirmed, you will be able to log in.
***Please note that registering to become a site member is not the same as securing a Space Club Membership. You will need to purchase a membership plan to receive full membership benefits, including advance and discounted tickets, access to breakfast presentations, and more. See More about registration vs membership here.
My login credentials are not working.
If you have not registered as a site member on the new website and or purchased a membership plan, you will need to sign up by following the steps to register or purchase a membership plan.
If you have registered on the new website and can't remember your password, follow the steps to reset your password below.
If you can't remember the email associated with your account, or need assistance with resetting your password, please contact the NSC Administrator.
How do I reset my password?
Click Login at the top right corner of the website.
On the login screen, click Forgot Password and enter the email associated with your account.
A link will be sent to your email account that will allow you to reset your password.
If you don't see the reset email, be sure to check your spam/junk folders. Also, to ensure that emails from us are received, make sure that you have added @site-member.com to your safe sender's list, as sometimes these emails can be flagged and redirected as spam.
Please be aware that your company or organization's firewall protocols may prevent these emails from reaching your account. You can request that theabove domain be whitelisted, or you may choose to use a personal email account to secure and manage your membership. Be sure that the "Company" field in your profile is updated as needed so that your name tag will be printed accordingly for all attended events. See Can I Change the Log In Email I Use to Manage My Membership?
I am not getting emails from National Space Club.
If you are missing emails from Space Club, (e.g.news feed updates, broadcasts, password resets, etc.) here are a few troubleshooting steps to try to help figure out what has happened and how to fix it:
Search your spam and junk folders. Because this is s a new website, your email provider may not know that the emails you are receiving are from us! Then, update your safe sender list by adding us to the list. Include @site-member.com for password resets.
Check with your organization's security office to see if our email is currently being blocked. You can request that we be white-listed so that you get all emails from us and our team.
Check your notification settings. Go to your profile and click notifications on the profile menu to ensure that you are getting all of your site update notifications
If all else fails, you might need to create a new account with a different email address. See How Do I Set My Password.
Can I change the login email I use to manage my membership?
Unfortunately, once you establish your login credentials (email and password), you will not be able to change the email with which you log in. This helps us to better secure your account and private personal information If you need to create a new login (due to firewall issues, lost access, etc.) you may register a new site account with the new email and we can transfer your membership to the new login. Your old account will then be deactivated. Contact the NSC administrator for assistance with this.
How do I purchase a Space Club membership?
On the main menu, navigate to membership plans and select the membership plan you wish to purchase for the year. Follow the prompts to complete your purchase and create login credentials. Please take note of your credentials and put them in a handy place.
How long does my membership last?
Membership plans are valid for the full calendar year, no matter when purchased. For example, when you purchase a 2023 membership, whether in December 2022 or in March 2023, you will receive 2023 benefits for the duration of the 2023 calendar year, starting on the day of purchase. Memberships for the coming year typically open in October of the preceding year and ben
efits commence on January 1.
How do I purchase memberships for multiple people?
If you or your company or organization manages memberships for multiple people, please contact the NSC administrator as we do not currently have a site process for purchasing group memberships. You will be invoiced for the memberships directly and the accounts will be updated manually. Please allow 2-3 business days for the accounts to be updated and reflect the new membership status.
I have a login but I can't access member-priced tickets.
You must be logged into your account AND have an active membership to purchase member tickets. If both conditions are true, you will be able to access member-priced tickets. To purchase member tickets, log into your account by clicking Log In at the top right-hand corner of the website. From the member menu (click on your name to access this menu) , select Member Pricing. If you run into trouble or fail to get the member rate for any reason, please contact the NSC Administrator for additional assistance.
How do I access member files, such as breakfast presentations?
On the Member Menu (top right corner), click Member Docs. Based on your membership history, you will see folders for each membership year. You can click on the folder to search for, view and/or download the document you are looking for. If you can't locate a particular file, feel free to contact the NSC administrator.
I signed up as a sponsor and my logo is missing/incorrect.
We are grateful to our sponsors for their continued support. Making sure that we get your showcase correct on our site is a high priority for us! Updates to our website take place on an average of 3-4 business days. Depending on when your sponsorship is secured, it can take up to 4 business days for your information to be reflected on the website. Once your sponsorship is secured, your information is sent to our web team for updating. To help ensure we get things right, please be sure to send the most recent and or corrected mark/logo is sent to the NSC administrator. This is especially important if your mark has changed recently ( within the last year). We will do everything we can to ensure you are properly and promptly showcased on our website.
I am getting a 404 error code or message that a page is missing.
Our website is a dynamic online space that is updated several times each month. For this reason, we recommend always using the newest version of our site. Bookmarking nested pages can cause an error if not successfully redirected. To troubleshoot a 404 Error or message that a page is missing:
Clear your browser cache and delete browser histories. This can be found within your browser's settings.
Navigate to the page you are looking for from the home page instead of relying on auto-filled addresses.
If you continue to have trouble. try using an alternate browser and or resetting your internet access.
If all else fails, contact the NSC Administrator for assistance.
A button or feature is not working or is missing.
Each browser used to access our website has different requirements for navigating certain websites. A particular feature on our website may or may not be available nor fully functional on every browser. Such features include things like social log in, flash animations, etc. For the optimal site experience, we recommend using Google Chrome, Microsoft Edge, and Mozilla Firefox. For Mac users, Safari may pose a problem with buttons and integrated applications.
While we recommend the above browsers, there are a few things you can try to resolve any issues you may encounter.
Ensure you have the latest version and updates for your particular browser
Clear your cache and browsing history
Download an alternate browser to test against your preferred browser